The Story Behind WaterCrafters

WATERCRAFTERS is owned and operated by Sam and Vicki Thomas. The PWC (Personal Watercraft)-only service center was opened in Georgia on April 1st, 2008 with the goal of providing the best in Customer Service and unsurpassed Technical Expertise for Personal Watercraft and Jet Boat owners in the area.  We moved our operations to our present location in Anderson, SC on May 1st, 2015. Over the years, our happy customer base has continued to grow, and we take pride in serving many new and repeat customers.

Sam is our full-time owner/lead technician with a lifelong background in motorsports that speaks for itself.  He has worked in all facets of the industry,  His roles included:

• Certified Service Technician for multiple brands
• Service Manager
• Parts
• Event Promotions
• Operations Manager
• Technical Advisor and Trainer for Yamaha Motor Corporation in Kennesaw, GA

Overall he has 45+ years of experience in the motorsports industry and has placed his focus on the Personal Watercraft industry for the past 30+ years, while continuing to stay up to date with the latest innovations and technology available.

Vicki also has an extensive background in motorsports and is our main Service Writer. She has over a decade of experience in this role and hundreds of hours in the saddle herself, so she is well qualified to understand any service needs you may have.  She is also a great asset to our front office operations due to her background in corporate marketing and media communications, and decades of event planning and promotion experience.

Our dedicated and experienced Tech Team is the best around the region. They specialize in PWC and Jet Boat service work only and while these repairs can be very complex, they love the work they do. Superior diagnostic skills, technical expertise, attention to detail and an in depth understanding of PWC operation is key to our success and what sets us apart from our competition. The entire team encompasses the “PWC Life” – they ride and love the sport. Our qualified Tech team and front office personnel take great pride in their work and are dedicated to providing the perfect customer experience.

 
In 1993, Sam and Vicki also founded an adventure tour company called Discovery River Tours, offering all-inclusive long distance river trips on PWC all over the southeast region of the country. They have been nationally recognized as pioneers of long-distance touring on PWC, and they still enjoy a limited river tour schedule offering 3-day trips covering 300-500 river miles. Visit pwctours.com.